Client in numbers
Problem statement
Develop a new e-Banking mobile app for corporate customers, designed to enhance the user experience and allow SMEs and decision-makers to manage their global transactions anytime, anywhere.
Approach and solution
- Modernize the mobile app design and integrate core banking functionalities.
- Enhance the app architecture by utilizing Clean architecture and SOLID principles, ensuring robustness and scalability through meticulous planning and documentation.
Impact achieved
- Enhanced and modernized UI.
- Achieved an immersive, engaging experience and delivered truly omnichannel banking.
- Delivered a robust, scalable, and maintainable application.
- Pushed towards streamlining product development and release processes.
Expertise and scope
- Deliverables: A fully-featured mobile banking app for Android and iOS
- Tech Stack: Flutter
- Team: 7 Flutter Developers, 1 PM
Enhancing User Experience by Developing a Fully-Featured Mobile Banking App
Overview
First Abu Dhabi Bank (FAB) is the UAE’s largest bank and one of the world’s largest and safest institutions that offers an extensive range of tailor-made solutions, products, and services to provide a best-in-class experience. FAB has been investing heavily in its corporate banking transformation program as part of the bank’s strategy for 2020 and 2021.
The program revolved around delivering their new e-Banking mobile app for corporate customers to provide enhanced user experience and ease of use to SMEs and decision-makers to manage their global transaction business from anywhere and anytime. We have teamed up with FAB Innovation Lab to help them expand their digital capabilities and provide a seamless omnichannel banking experience.
Challenges
FAB had already transitioned from purely branch-centred single-channel selling to a multi-channel strategy. The bank had a robust web banking application and wanted to push its mobile presence further and provide its users with the same set of functionalities on mobile.
The existing FAB corporate mobile app provided users with a global cash position overview for FAB and other banks. It allowed them to approve beneficiaries and payments added through the web portal. However, the mobile app had only a few functionalities mirrored those in the web version. Its design had to be improved considerably to satisfy the user’s needs and expectations.
The interruptions in the customer journey could result in perceiving the banking process as lengthy, overly complicated, and frustrating. Therefore, FAB Innovation Lab leads were looking to bring a strong partner on board to overhaul and modernize the design of the mobile app, add core banking functionalities and ultimately help them achieve an immersive, engaging experience and deliver truly omni-channel banking.