Insurance Agency Management System for NowCerts

Client at a glance

14 yearsof operation
1,500+Insurance agencies globally use NowCerts
over 25%Year-over-year growth

Transforming Insurance Management with Scalable and Reliable Solutions

Through infrastructure modernization, advanced data processing, and custom solutions, NowCerts’ Insurance Agency Management System is now equipped to handle a growing client base with improved stability, performance, and security. Our partnership empowered NowCerts to exceed customer expectations and deliver a seamless user experience in the competitive insurance industry.

Challenge

NowCerts, a leading provider of an Insurance Agency Management System (AMS), faced challenges scaling its platform to meet the needs of a rapidly growing client base. The system struggled with:

  • Performance Issues: Slow response times, unresponsiveness, and frequent errors caused by timeouts and bugs.
  • Stability and Reliability: Weak system architecture unable to handle increasing workloads.
  • Security Risks: Initially designed for internal use, the platform lacked robust security features.
  • Data Processing Bottlenecks: Inefficient data layer operations hindered system scalability.

NowCerts sought a partner to overhaul its system infrastructure, improve functionality, and ensure 24/7 online availability.

Our Approach

We collaborated with NowCerts to analyze the existing platform, identify pain points, and implement a series of targeted improvements.

Key actions included:

  1. Infrastructure Modernization:
    • Enhanced system architecture by deploying web farms and additional servers to improve scalability and high availability.
    • Built a high-availability system to ensure consistent performance and reliability.
  2. Optimized Data Processing:
    • Developed advanced data processing algorithms using MSSQL to enhance system efficiency.
    • Designed and implemented ETL processes using SSIS to streamline data imports from external systems.
  3. Custom Solutions and Reporting:
    • Built a comprehensive reporting system using MS Reporting Services, enabling clients to gain actionable business insights.
    • Developed custom solutions, including SQL server jobs, stored procedures, and SQL functions, to improve functionality and performance.
  4. Strengthened Security:
    • Addressed security gaps by enhancing system protections to align with industry best practices.

Impact Delivered

  • Improved System Performance: Achieved faster response times and greater stability through infrastructure upgrades.
  • 24/7 Online Availability: Ensured uninterrupted access for users, enhancing the customer experience.
  • Enhanced Scalability: Built a system capable of handling a rapidly expanding client base without sacrificing performance.
  • Efficient Data Management: Streamlined data processing and reporting, providing clients with real-time insights into their operations.

Expertise and Scope

  • Deliverables: Upgraded system architecture, reporting system, custom SQL solutions, ETL processes
  • Technology Stack: .NET Framework, C#, Web Forms, WinForms, LINQ to SQL, Web Services, REST Services, Windows Services, JQuery, Bootstrap, MSSQL Server, SSRS, IIS