High-Tech & Communications - Wiser Technology

NLP for Superior User Interaction

November 12, 2024January 22, 2025 by Agnes

Client at a glance

Advancing User Experience with AI-Powered Insights

Quantive (formerly Gtmhub) is a leading provider of strategy execution software and services, built on the Objectives and Key Results (OKRs) methodology. Their platform helps organizations achieve alignment, enhance visibility, and foster a results-driven culture. Quantive’s platform now offers an enhanced user experience powered by real-time semantic suggestions and predictive analytics. By combining cutting-edge NLP technologies with scalable infrastructure, we empowered Quantive to deliver smarter, faster, and more intuitive interactions that drive customer success.

Challenge

As digitalization drives innovation at unprecedented speeds, Quantive faced the challenge of optimizing its product to offer personalized and seamless user experiences. Specifically, they sought to:

Deliver customized recommendations for OKR creation and management, alleviating the complexity of self-service workflows.
Streamline navigation to Insights, ensuring users could quickly access the most relevant information.
Boost customer satisfaction by automating form fill-ins and improving usability.

Our Approach

To address these needs, we collaborated with Quantive to deliver a data-driven solution that leverages advanced machine learning and natural language processing (NLP) technologies.

Key actions included:

Data Infrastructure:
- Developed a PostgreSQL database connected to an automated pipeline in Azure Cloud.
- Integrated Azure Data Lake and Data Factory for sourcing data from MongoDB, later orchestrated through Azure Synapse for scalability.
NLP Integration:
- Built an LSTM-based neural network using TensorFlow for automatic form fill-ins.
- Deployed a pre-trained Transformer model to generate real-time semantic recommendations for Insights, integrated via gRPC microservices fetching data from a Kafka stream.
Operationalization of ML Pipelines:
- Automated data science workflows using MLflow, Jenkins, and SonarQube for model training, testing, and deployment.
- Set up Grafana dashboards to monitor real-time service accuracy and performance, ensuring ongoing reliability.

Impact Delivered

Precision in Automation: Achieved over 95% accuracy in automatic entity recognition and form completion.
Enhanced Engagement: Significantly boosted customer engagement by providing timely, relevant recommendations.
Increased Usability: Improved adoption of OKRs and Insights features by streamlining workflows and enhancing user satisfaction.
Performance Excellence: Delivered a model service with a mean response time of 150 milliseconds per request, seamlessly handling thousands of customer interactions daily.

Expertise and Scope

Deliverables: NLP-based recommendation system, automated data pipelines, monitoring dashboards
Technology Stack: Python, TensorFlow, Keras, MLflow, Docker, Jenkins, SonarQube, Azure Data Lake, Azure Data Factory, Azure Synapse, PostgreSQL

Preparing a Tech Platform to Scale Goodlord Operations

October 12, 2024January 22, 2025 by Agnes

Client at a Glance

Empowering Goodlord to Scale with Confidence

Goodlord is a UK-based software service provider offering innovative solutions for landlords, agents, and tenants. The company specializes in simplifying and digitizing the rental process, including:

Preparation and maintenance of rental documentation, such as electronic forms and contracts.
Facilitating utility services like gas, electricity, and water connections.
Streamlining workflows with electronic signatures, invoices, and automated notifications for contract extensions and terminations.

Goodlord’s platform supports seamless online payments and provides a fully digital experience for all parties involved in the rental process.

Through a modernized architecture, enhanced processes, and seamless integration of remote teams, Goodlord is now equipped to handle rapid growth and deliver exceptional service experiences. By enabling scalability and adaptability, we helped Goodlord strengthen its leadership in the property management software market.

Challenges

Goodlord faced a critical need to modernize its web-based platform by:

Migrating legacy functional PHP code to a more scalable and maintainable architecture using Symfony.
Implementing new features, improving performance, and integrating tests to ensure quality.
Collaborating with external remote engineers for the first time—an ambitious step for a company with an established onsite-only work culture in London.

Goodlord sought experienced software developers who could not only integrate into their in-house processes but also propose innovative solutions to address support issues and optimize the platform. This was a high-stakes endeavor, requiring seamless collaboration and effective communication between distributed teams.

Our Approach

To help Goodlord achieve its goals, we began with an in-depth analysis of the platform’s existing architecture. By engaging with onsite engineers, support teams, and product managers, we gained a comprehensive understanding of the business objectives and technical challenges.

Key actions included:

Modernizing the Architecture: Migrated legacy functional PHP code to object-oriented programming (OOP) modules using Symfony, enabling greater scalability, maintainability, and faster implementation of new features.
Optimizing the Database: Reorganized the MySQL database structure to enhance performance and efficiency.
Improving the User Interface: Transitioned the platform’s web interface to React components, delivering a faster and more intuitive user experience.
Enhancing Quality Assurance: Integrated comprehensive unit and end-to-end tests to simulate various loads, prevent defects, and ensure stability.
Data Integration Support: Developed ETL processes using SSIS to seamlessly import end-customer data from various systems into Goodlord’s platform.

Impact Delivered

Scalable Architecture: Introduced a Symfony- and Scala-based architecture that supports future platform growth.
Improved Database Performance: Optimized the MySQL database for enhanced reliability and speed.
Elevated User Experience: Delivered a modern web interface with React components, improving performance and engagement.
Robust Quality Assurance: Achieved comprehensive test coverage, ensuring defect prevention and stability.
Successful Remote Integration: Enabled effective collaboration with external remote engineers, establishing a new operational model for Goodlord.

Expertise and Scope

Technology Stack: Symfony, Scala, React, MySQL, Concourse, Travis, AWS
Focus Areas: Software migration, multi-tech collaboration, performance optimization, data integration

Unlocking Customer Insights for Kaufland

October 8, 2024January 29, 2025 by Agnes

Client at a glance

Redefining Retail Excellence with Data-Driven Insights

Operating over 1,500 stores and warehouses across eight countries, Kaufland is a leader in the FMCG sector, with an online marketplace in Germany complementing its expansive physical presence. By leveraging advanced analytics and predictive modeling, Kaufland has transformed its approach to customer engagement, ensuring it remains a trusted choice in the highly competitive retail market.

Challenge

Kaufland, a leading international retailer in the fast-moving consumer goods (FMCG) sector, sought to gain deeper insights into their customers’ preferences, habits, and sentiments to optimize satisfaction and deliver tailored products and services. Without a comprehensive understanding of their customer base, they risked falling short of expectations, leading to dissatisfaction and inefficient use of resources. To stay ahead in a highly competitive market, Kaufland needed a solution to unlock actionable customer insights and improve their strategic decision-making.

Our Approach

To address Kaufland’s challenges, we deployed advanced analytics and customer segmentation techniques, enabling a more granular understanding of their customer base and market dynamics.

Key actions included:

Customer Segmentation: Utilized methods such as K-means clustering, DBSCAN, Regression Analysis, ANOVA, and PCA to segment the customer base by attributes and preferences, revealing distinct behavioral patterns.
Predictive Modeling: Developed predictive models using XGBoost and Random Forests to forecast customer behavior, recommend personalized actions, and optimize marketing strategies.
Loyalty Programs: Designed tailored loyalty programs to enhance customer retention and engagement, driven by insights into specific customer segments.
KPI Tracking: Established robust systems for monitoring and analyzing key performance indicators, ensuring transparency and data-driven decision-making.

Impact Delivered

Enhanced Customer Understanding: Delivered actionable insights into customer segments and behaviors, enabling more targeted and effective marketing campaigns.
Improved Retention: Tailored loyalty programs significantly boosted customer engagement and retention rates.
Data-Driven Decisions: Built a foundation for strategic decision-making through transparent KPI tracking and performance evaluation.
Optimized Resources: Enabled more efficient allocation of resources by aligning products and services with customer needs.

Enterprise Transformation with Advanced Software Solutions for BOSCH

September 20, 2024January 22, 2025 by Agnes

Client at a Glance

Pioneering Digital Transformation for a Global Leader

By leveraging Wiser’s expertise, Bosch accelerated its digital transformation, fostering innovation across its key business units. This collaboration empowered Bosch to stay ahead of the competition, harness emerging technologies, and maintain its position as a global industrial leader.

Challenge

As a global leader in industrial engineering, Bosch faced the dual challenge of transforming into a digital-first organization to meet evolving consumer demands while staying competitive against industrial giants from the US and Asia. At the same time, Bosch sought to leverage its vast data assets to explore emerging AI/ML technologies. To maintain its leadership position, Bosch needed external expertise to complement its in-house engineering teams and accelerate innovation across multiple domains.

Our Approach

Since 2021, Wiser has partnered with Bosch Digital (formerly Bosch.IO), the IT subsidiary of the Bosch Group, to support its transformation journey. Collaborating closely with Bosch’s engineering teams, Wiser contributed talent and expertise across a range of cutting-edge projects, including:

Manufacturing at Scale: Developed digital tools using Java and Angular to optimize industrial manufacturing processes.
AI/ML Research: Conducted research and Proof-of-Concept (PoC) projects involving knowledge graphs to enhance data insights and decision-making.
Mobile Development: Built Android applications to support Bosch’s digital ecosystem.
Anti-Counterfeit Solutions: Delivered digital solutions to secure physical goods against counterfeit risks.
Cloud Application Development: Implemented an open-source cloud stack for scalable application development.

Our teams worked in a hybrid collaboration model, combining remote and onsite work at Bosch and Wiser offices. Depending on project needs, Wiser’s specialists traveled to Stuttgart or other Bosch locations for workshops, technical conferences, and strategy sessions.

Impact Delivered

Enhanced Manufacturing Efficiency: Improved manufacturing at scale with digital tools, driving operational excellence.
Innovation with AI/ML: Delivered PoC projects using advanced AI/ML techniques, positioning Bosch for future technological leadership.
Optimized Customer Experience: Digitized customer-facing applications, enriching user engagement and satisfaction.
Scalable Development Solutions: Provided Bosch with robust cloud-based tools to enable seamless application development.

Expertise and Scope

Tech Stack: Java, Python, PHP, DevOps tools, Angular
Focus Areas: Manufacturing optimization, AI/ML research, Android app development, digital anti-counterfeit solutions

OTT Video Streaming Platform Migration – Insights & Challenges

September 17, 2024November 7, 2024 by Sasho

The environment

In the ever-evolving landscape of video streaming, growth often demands a transition to more powerful and flexible platforms. Recently, we faced such a challenge with a client who had outgrown their current platform hosted on Vimeo. The task at hand was not just a migration – it was a strategic move to a dedicated, robust, Over-the-Top (OTT) platform tailored to meet the growing demands of their audience.

The steps

Content Migration
User Data Migration
Integration with 3rd Party Platforms
Payment System Transition
Switch Over Planning

Content migration: A herculean task

Migrating content is the most visible and critical part of the transition. This isn’t just about moving video files—it’s about transferring the entire ecosystem: video assets, metadata, subtitles, artwork, and more. The complexity and volume of data made this task more time-consuming than anticipated, highlighting the need for meticulous planning and execution in content migration.

User data migration: Maintaining continuity

User data migration is a sensitive and intricate process. Our task was seamlessly moving user accounts, profiles, settings, watch history, and recommendations. The challenge lay in mapping the legacy data architecture and transferring relevant data to the new system. A crucial aspect of this was handling passwords, which had to be transmitted in hashed form to maintain security and user trust.

Integration with 3rd party platforms

The new OTT platform demanded the integration of fresh APIs, SDKs, and infrastructure. This step was crucial to support the enhanced features and functionality we envisioned for the platform. Adapting to these new technical requirements was a significant hurdle but essential for the long-term scalability and flexibility of the platform.

Payment system transition: InPlayer integration

A subtle yet vital aspect of our migration strategy was the integration of InPlayer for payment processing. This switch was a technical update and a strategic move to enhance user experience and streamline revenue generation.

Switch over planning: The final leap

The final transition from the old to the new platform required careful orchestration. Our goal was to minimize subscriber impact and avoid confusion during the switchover. This phase demanded precise internal communication among our teams and externally with our client’s audience.

Conclusion

This migration project was more than just a technical task; it was a natural learning curve for us. Tackling these challenges sharpened our ability to handle complex OTT platform transitions. We’ve gained many practical insights from this experience, which we’re excited to apply in our future work.

Looking back, we see this project as more than just a platform switch. It was a significant change for both our client and our team. We’re pleased to have managed this complicated process successfully, and it’s given us a new level of confidence in our work in video streaming development.

IoT-Connected App for Dams Monitoring

September 16, 2024January 13, 2025 by Agnes

Client at a glance

Revolutionizing Infrastructure Monitoring with IoT Solutions

By delivering a robust and scalable IoT platform, Wiser empowered Sentra Systems to transform dam monitoring for their enterprise customer. The solution not only enhanced real-time situational awareness but also ensured infrastructure safety, supporting proactive decision-making and contributing to sustainable resource management.

Challenge

Sentra Systems, a leader in IoT solutions, aimed to develop a state-of-the-art monitoring system to replace a legacy platform used for dam and reservoir oversight. Their enterprise customer required a scalable, user-friendly solution capable of 24/7 on-site monitoring and seamless data analysis to address critical risks like flooding and drought. Additionally, the new system had to support future use cases, such as municipal water supply and smart city applications.

Our Approach

Partnering with Sentra Systems, we developed a robust IoT-connected application tailored to their customer’s needs.

Key actions included:

Discovery Phase:
- Defined the project scope and business needs, ensuring a clear understanding of challenges and unique requirements.
- Created an all-in-one repository of requirements and success criteria to guide development.
- Selected the optimal technologies and designed the system architecture for scalability and long-term viability.
Feature Development:
- Introduced a modern user interface with live data feeds, photo capturing capabilities, and 3D visualization for over 100 sites with 2,000+ sensors.
- Developed customizable dashboards for sensor data, offering users flexibility in monitoring and reporting.
- Designed live alert systems for extreme events, such as high water levels and risks of overflow or drought.
Collaborative Execution:
- Worked closely with Sentra’s engineering team, incorporating feedback through mini-demos after each development phase.
- Connected the front-end and back-end in December 2020, enabling seamless data flow and real-time monitoring.

Impact Delivered

Scalable Monitoring System: Monitors 100+ sites with over 2,000 sensors, analyzing 28,000+ data points per minute.
Enhanced User Experience: Delivered a mobile-friendly, user-centric interface tailored for infrastructure technicians on the go.
Improved Risk Management: Enabled live alerts for extreme events, helping authorities anticipate and respond to floods, droughts, and other risks.
Future-Ready Solution: Designed with potential applications for parking lot monitoring and municipal water supply management.

Expertise and Scope

Deliverables: IoT-connected app with real-time monitoring, customizable dashboards, and 3D visualization
Technology Stack: Vue.js, Python (Django), HTML (Jinja), jQuery, CSS3 (Bootstrap, Bootstrap Vue), Highcharts.js, Docker, Jenkins, Git (GitLab, Git Flow), Linux, MQTT, MySQL, Mosquito, Web Sockets

MS Teams Voice API BOTs Integration for Technology Service LLC

September 6, 2024April 10, 2025 by Agnes

Client at a glance

Revolutionizing Customer Support with AI-Powered BOTs

Through innovative BOT development and seamless integration with Microsoft Teams, we empowered Technology Services to automate routine tasks, enhance responsiveness, and deliver exceptional customer experiences. This collaboration positions the client to lead in customer support excellence, leveraging cutting-edge tools to meet evolving business needs.

Challenge

Technology Services, a trusted Microsoft partner, sought to optimize their internal customer support processes. The aim was to:

Automate repetitive tasks to enhance efficiency and responsiveness.
Reduce agent handling time by streamlining customer identification and verification.
Improve customer experience with real-time insights and advanced automation tools

However, integrating Microsoft Teams’ real-time audio and video data streams with tools like LUIS (Language Understanding Intelligent Service) presented compatibility challenges. A solution was needed to overcome these limitations and create a seamless process for automating and enhancing customer interactions.

Our Approach

We developed and delivered two innovative BOT solutions, leveraging Microsoft Teams and cutting-edge technology to transform customer support workflows.

Key actions included:

Interactive Voice Response (IVR) BOT:
- Caller Identification: Enabled the BOT to intercept incoming calls, identify callers, and display their information to the customer service representative.
- Call Redirection: Designed the BOT to redirect calls to the appropriate IT department, reducing agent handling time and improving efficiency.
- Scalability: Future-proofed the BOT to work with attached phone numbers once Microsoft supports this functionality.
Real-Time Call Assistance BOT:
- Keyword Detection: Enabled the BOT to join Microsoft Teams calls, listen for predefined keywords, and display relevant information in real time.
- Sentiment Analysis: Incorporated sentiment detection to flag negative customer interactions, notifying supervisors with options to join the call or chat with the representative.
- Speech-to-Text Transcription: Transcribed conversations, collected participant details, and sent transcripts to attendees via email.
- Face Analysis: Added the ability to analyze customer facial expressions during video calls, providing insights to enhance engagement and satisfaction.

Impact Delivered

Faster Identification: Reduced the time required for customer identification, streamlining the initial interaction.
Improved Responsiveness: Enabled customer service representatives to access relevant information in real time, enhancing efficiency.
Enhanced Customer Experience: Delivered tools that provide live insights and proactive support, creating a more engaging and satisfying user experience.

Expertise and Scope

Tech Stack: .NET Framework, C#, Azure, Azure Web Services, Azure Bot Framework, Microsoft Graph API, Microsoft Teams, Microsoft Skype SDK
Deliverables: IVR BOT, Teams Call Assistance BOT with advanced functionalities
Team: Cross-functional development and implementation teamWeb Sockets

A Comprehensive OTT Video Streaming Solution for Nova Broadcasting Group

August 30, 2024January 22, 2025 by Sasho

Client at a glance

Shaping the Future of Video Streaming

By delivering a comprehensive OTT solution, Wiser Technology empowered Nova Broadcasting Group to redefine its streaming platform. With full control over its ecosystem and enhanced scalability, NBG continues to lead the market while offering an unparalleled viewing experience.

“We are truly delighted by the high level of competence and responsiveness of Wiser Technology’s team.“
Dirk Gerkens, CEO, Nova Broadcasting Group

Challenge

Nova Broadcasting Group (NBG), a leader in Eastern Europe’s media landscape and part of United Group, sought greater independence and flexibility from its existing streaming platform. While leveraging a prominent global provider, NBG aimed to better control its user experience, accelerate time-to-market, and foster tailored audience engagement. The challenge was to build a custom Over-The-Top (OTT) platform that could scale with its growing user base and meet evolving market dynamics.

Our Approach

To empower NBG with ownership over their streaming ecosystem, we partnered with the group to deliver a tailored solution that combined robust infrastructure with a user-focused experience.

Key actions included:

Custom OTT Architecture: Designed a scalable system built to NBG’s specifications, integrating proprietary and third-party streaming services.
Comprehensive Product Development: Delivered native applications for web, iOS, Android, AndroidTV, and Chromecast, ensuring a seamless experience across all devices.
Distinct Streaming Services:
- Nova Play: Offering live and Ad-Supported Video on Demand (AVOD) models.
- Play Diema Xtra: Supporting live streaming, Pay-Per-View (PPV), and Subscription Video on Demand (SVOD).

Impact Delivered

User Growth: Migrated users and content seamlessly, achieving zero churn and expanding the user base to 600,000 active users.
Enhanced Viewing Time: Increased watch time by 17%, boosting ad revenue per user.
Improved Content Reach: Expanded from four to six live TV channels, meeting audience demands.
Full Ownership: Delivered Intellectual Property Rights (IPRs) for all front-end applications, enabling NBG to define and lead its feature roadmap.

Innovative Features and Design

The platform offers a superior user experience with:

Dynamic User Features: Personalized profiles, push notifications, watch-later functionality, and continuous play across devices.
Advanced Monetization Models: Supports ad-serving, PPV, and subscription-based approaches for premium content.
Seamless Viewing Options: Integrated DVR functionality for live and recorded streams, allowing users to pause, rewind, and fast-forward effortlessly.

Robust Backend and Scalability

Content Management: Adaptive bitrate streaming ensures optimized delivery across all networks and devices.
Security and Monetization: End-to-end encryption, DRM, and secure monetization tools guarantee safe and reliable revenue generation.
Analytics Integration: Multilayer analytics drive intelligent marketing strategies and actionable user insights.
Infrastructure Stability: Leveraged multi-CDN deployment, auto-scaling, and redundancy to handle high traffic volumes while maintaining industry-leading video quality.

Overcoming Technical Challenges

One significant hurdle involved MPEG-DASH limitations, including static DVR configurations and live-edge adjustments. Our proprietary live stream proxy solution resolved these issues, enabling real-time stream modifications and delivering a seamless user experience.

Agile Execution

The project followed Agile/Kanban methodology, structured into iterative phases, each delivering major features and improvements. Our cross-functional team included Product Managers, a Software Architect, DevOps Engineers, and QA specialists, ensuring alignment with NBG’s strategic goals.

Transparent Donations for Disaster Areas

August 13, 2024January 22, 2025 by Agnes

Client at a glance

Revolutionizing Aid Funding with Blockchain Transparency

Aidonic’s platform is transforming the way aid is delivered, enabling NGOs and social enterprises to rebuild trust and maximize their impact. By combining innovative blockchain technology with user-centered design, Wiser helped Aidonic create a platform that connects donors directly to beneficiaries, ensuring every contribution counts.

Challenge

Traditional aid funding often suffers from poor governance, lack of transparency, and limited accountability, eroding trust among donors and beneficiaries. Aidonic, an early-stage startup, sought to revolutionize this process by creating a blockchain-based platform that would:

Prohibit NGOs from accessing fiat money directly.
Ensure complete transparency and traceability of donations.
Facilitate collaboration between financial organizations to maximize resource efficiency and accountability.

Additionally, as a startup seeking to attract investors, Aidonic faced strict time constraints to develop a compelling product concept and design.

Our Approach

To help Aidonic achieve its vision, we provided consulting and development services focused on designing a user-centric blockchain platform to ensure transparency and trust in aid funding.

Key actions included:

Concept Development: Collaborated with Aidonic to refine the product vision and define the design concept for a peer-to-peer donation ecosystem.
UX Design:
- Developed high-fidelity wireframes for a web-based platform.
- Defined the roles of platform actors, including donors, NGOs, beneficiaries, and retailers.
- Designed workflows for fund donation, transfer, and management processes, including contingencies for both successful and unsuccessful campaigns.
- Created an interactive prototype to visualize user journeys and communication paths.
UI Design:
- Designed all visual components, including a comprehensive UI visual guideline.
- Delivered desktop screens showcasing the platform’s functionality and user interface.

Solution Delivered

The Aidonic Platform is a blockchain-based communication channel that facilitates real-time tracking of funds, ensuring donors can monitor cash flow until aid reaches beneficiaries. Key features include:

Token-Based Ecosystem: Securely connects global donations directly to those in need via micro-transactions.
Transparency and Traceability: Tracks all transactions in real-time, enhancing trust and accountability.
Zero-Fee Micro-Transactions: Maximizes the value of donations by minimizing overhead costs.

Impact Achieved

Complete Transparency: Delivered a platform that ensures traceability of funds, building trust among donors, NGOs, and beneficiaries.
Operational Efficiency: Streamlined donation processes with zero-fee micro-transactions, reducing overhead and improving resource utilization.
Enhanced Accountability: Enabled direct interaction between donors and beneficiaries, fostering a more responsive and impactful aid process.

Expertise and Scope

Deliverables: UX/UI design, high-fidelity wireframes, interactive prototype, visual guideline, desktop screens.
Technology Stack: Sketch, InVision, Adobe Xd

Thrive Community. Making Caregiving Less Stressful

July 22, 2024January 22, 2025 by Agnes

Client at a glance

Transforming Caregiving Through Technology

By uniting seniors, caregivers, and healthcare professionals on a single platform, Thrive Community’s app fosters a supportive ecosystem for caregiving. Through user-centric design and innovative technology, Wiser helped Thrive Community reduce stress, improve communication, and deliver a seamless experience that supports caregivers and seniors worldwide.

Challenge

Thrive Community envisioned a platform to alleviate the stress of caregiving by centralizing communication, coordination, and updates for families, caregivers, and healthcare professionals. However, the client lacked the resources and technical expertise to transform their idea into a fully realized product. They needed an intuitive solution designed for seniors and caregivers, simplifying caregiving tasks while fostering engagement and connection.

Our Approach

We partnered with Thrive Community to design and deliver an app tailored to their vision of simplifying caregiving while ensuring ease of use for seniors.

Key actions included:

User-Centric Design: Developed an intuitive app for seniors and caregivers with simple account setup and a “check-in mood” feature for easy emotional communication.
Enhanced Coordination: Enabled users to add up to seven circle members, including family and healthcare professionals, to streamline care planning and communication.
Engagement Features:
- Integrated a photo-sharing news feed and a customizable news module to keep seniors informed and connected.
- Added Amazon integration, allowing seniors to purchase suitable products directly from the app.
HIPAA-Compliant Communication:
- Integrated video calls and private chat features via VoIP, enabling virtual check-ups and secure communication.
- Simplified calling with one-tap access to caregivers or family members.
Cross-Platform Scalability: Developed Android and iOS applications using Flutter, reducing future maintenance costs while enhancing the onboarding journey.

Impact Delivered

Simplified Coordination: Centralized caregiving tasks, reducing the need for multiple apps and improving care plan efficiency.
Enhanced User Experience: Delivered intuitive applications for both Android and iOS, ensuring accessibility and engagement for seniors and caregivers.
Improved Call Stability: Transitioned to a more reliable VoIP provider, enabling seamless communication with push notifications even when offline.
Cost-Efficient Development: Leveraged Flutter to reduce maintenance costs while ensuring feature parity across platforms.

Expertise and Scope

Deliverables: iOS and Android applications, including news feed, mood check-ins, and video call functionalities.
Technology Stack: Swift, Dart, Kotlin, Flutter, Reactive programming, VoIP, WebSockets, Fastlane
Team: Multidisciplinary team of developers and UX/UI designers