Cloud & Infrastructure Operations

Digital Transformation for Coca Cola Istanbul

September 24, 2024January 22, 2025 by Agnes

Client at a glance

Empowering Coca-Cola Istanbul’s Digital-First Future

With 26 production plants across 10 countries, Coca-Cola Istanbul (CCI) produces and distributes beverages for 400 million consumers. In 2018, the company initiated a digital transformation to streamline operations and enhance its customer-focused capabilities. Our partnership with CCI enabled the successful delivery of foundational projects, positioning the company as a digital-first leader in the FMCG sector.

Challenge

Coca-Cola Istanbul (CCI), the sixth-largest bottler of Coca-Cola globally, embarked on an ambitious digital transformation journey to optimize processes, enhance customer experience, and streamline operations. With a sprawling legacy IT infrastructure and numerous vendor dependencies, the company established a new Digital Unit to spearhead these efforts.

CCI’s goals included delivering several large-scale internal projects such as Digital Customer Experience, Loyalty Management, and the high-priority NextGen CRM. However, the chosen eBest SFA solution, designed to automate sales processes, failed to meet their integration needs with existing ERP systems. Facing a tight deadline, CCI required a partner to co-lead the initiative, providing technical expertise, agile delivery, and operational alignment across all regions.

Our Approach

We partnered with CCI to co-lead their digital transformation and deliver critical projects under their Digital Unit. Our work focused on optimizing processes, accelerating delivery timelines, and enhancing visibility into program progress.

Key actions included:

Program Audit: Conducted a comprehensive evaluation of the program structure, goals, and progress, culminating in a detailed Management Improvements Report.
Team Restructuring: Introduced cross-functional squads and strengthened technical leadership, fostering greater collaboration and accountability.
Agile Practices: Improved requirements-gathering processes and implemented agile templates and procedures to standardize workflows.
Standardized Criteria: Established clear technical design standards and introduced Definition of Ready (DoR), Definition of Done (DoD), and acceptance criteria to align team deliverables.
Delivery Velocity: Implemented changes that quadrupled the velocity of delivery teams, enabling efficient monthly delivery cycles.

Impact Delivered

4X Velocity Improvement: Accelerated delivery team performance, significantly boosting project timelines and efficiency.
Streamlined Delivery Cycles: Established monthly delivery cycles, enhancing progress visibility and improving management oversight.
Enhanced Program Goals: Improved team planning and commitment, aligning all efforts with the strategic objectives of the digital transformation initiative.

MS Teams Voice API BOTs Integration for Technology Service LLC

September 6, 2024January 22, 2025 by Agnes

Client at a glance

Revolutionizing Infrastructure Monitoring with IoT Solutions

By delivering a robust and scalable IoT platform, Wiser empowered Sentra Systems to transform dam monitoring for their enterprise customer. The solution not only enhanced real-time situational awareness but also ensured infrastructure safety, supporting proactive decision-making and contributing to sustainable resource management.

Challenge

Sentra Systems, a leader in IoT solutions, aimed to develop a state-of-the-art monitoring system to replace a legacy platform used for dam and reservoir oversight. Their enterprise customer required a scalable, user-friendly solution capable of 24/7 on-site monitoring and seamless data analysis to address critical risks like flooding and drought. Additionally, the new system had to support future use cases, such as municipal water supply and smart city applications.

Our Approach

Partnering with Sentra Systems, we developed a robust IoT-connected application tailored to their customer’s needs.

Key actions included:

Discovery Phase:
- Defined the project scope and business needs, ensuring a clear understanding of challenges and unique requirements.
- Created an all-in-one repository of requirements and success criteria to guide development.
- Selected the optimal technologies and designed the system architecture for scalability and long-term viability.
Feature Development:
- Introduced a modern user interface with live data feeds, photo capturing capabilities, and 3D visualization for over 100 sites with 2,000+ sensors.
- Developed customizable dashboards for sensor data, offering users flexibility in monitoring and reporting.
- Designed live alert systems for extreme events, such as high water levels and risks of overflow or drought.
Collaborative Execution:
- Worked closely with Sentra’s engineering team, incorporating feedback through mini-demos after each development phase.
- Connected the front-end and back-end in December 2020, enabling seamless data flow and real-time monitoring.

Impact Delivered

Scalable Monitoring System: Monitors 100+ sites with over 2,000 sensors, analyzing 28,000+ data points per minute.
Enhanced User Experience: Delivered a mobile-friendly, user-centric interface tailored for infrastructure technicians on the go.
Improved Risk Management: Enabled live alerts for extreme events, helping authorities anticipate and respond to floods, droughts, and other risks.
Future-Ready Solution: Designed with potential applications for parking lot monitoring and municipal water supply management.

Expertise and Scope

Deliverables: IoT-connected app with real-time monitoring, customizable dashboards, and 3D visualization
Technology Stack: Vue.js, Python (Django), HTML (Jinja), jQuery, CSS3 (Bootstrap, Bootstrap Vue), Highcharts.js, Docker, Jenkins, Git (GitLab, Git Flow), Linux, MQTT, MySQL, Mosquito, Web Sockets

Transparent Donations for Disaster Areas

August 13, 2024January 22, 2025 by Agnes

Client at a glance

Revolutionizing Aid Funding with Blockchain Transparency

Aidonic’s platform is transforming the way aid is delivered, enabling NGOs and social enterprises to rebuild trust and maximize their impact. By combining innovative blockchain technology with user-centered design, Wiser helped Aidonic create a platform that connects donors directly to beneficiaries, ensuring every contribution counts.

Challenge

Traditional aid funding often suffers from poor governance, lack of transparency, and limited accountability, eroding trust among donors and beneficiaries. Aidonic, an early-stage startup, sought to revolutionize this process by creating a blockchain-based platform that would:

Prohibit NGOs from accessing fiat money directly.
Ensure complete transparency and traceability of donations.
Facilitate collaboration between financial organizations to maximize resource efficiency and accountability.

Additionally, as a startup seeking to attract investors, Aidonic faced strict time constraints to develop a compelling product concept and design.

Our Approach

To help Aidonic achieve its vision, we provided consulting and development services focused on designing a user-centric blockchain platform to ensure transparency and trust in aid funding.

Key actions included:

Concept Development: Collaborated with Aidonic to refine the product vision and define the design concept for a peer-to-peer donation ecosystem.
UX Design:
- Developed high-fidelity wireframes for a web-based platform.
- Defined the roles of platform actors, including donors, NGOs, beneficiaries, and retailers.
- Designed workflows for fund donation, transfer, and management processes, including contingencies for both successful and unsuccessful campaigns.
- Created an interactive prototype to visualize user journeys and communication paths.
UI Design:
- Designed all visual components, including a comprehensive UI visual guideline.
- Delivered desktop screens showcasing the platform’s functionality and user interface.

Solution Delivered

The Aidonic Platform is a blockchain-based communication channel that facilitates real-time tracking of funds, ensuring donors can monitor cash flow until aid reaches beneficiaries. Key features include:

Token-Based Ecosystem: Securely connects global donations directly to those in need via micro-transactions.
Transparency and Traceability: Tracks all transactions in real-time, enhancing trust and accountability.
Zero-Fee Micro-Transactions: Maximizes the value of donations by minimizing overhead costs.

Impact Achieved

Complete Transparency: Delivered a platform that ensures traceability of funds, building trust among donors, NGOs, and beneficiaries.
Operational Efficiency: Streamlined donation processes with zero-fee micro-transactions, reducing overhead and improving resource utilization.
Enhanced Accountability: Enabled direct interaction between donors and beneficiaries, fostering a more responsive and impactful aid process.

Expertise and Scope

Deliverables: UX/UI design, high-fidelity wireframes, interactive prototype, visual guideline, desktop screens.
Technology Stack: Sketch, InVision, Adobe Xd

Insurance Agency Management System for NowCerts

July 5, 2024January 22, 2025 by Agnes

Client at a glance

Transforming Insurance Management with Scalable and Reliable Solutions

Through infrastructure modernization, advanced data processing, and custom solutions, NowCerts’ Insurance Agency Management System is now equipped to handle a growing client base with improved stability, performance, and security. Our partnership empowered NowCerts to exceed customer expectations and deliver a seamless user experience in the competitive insurance industry.

Challenge

NowCerts, a leading provider of an Insurance Agency Management System (AMS), faced challenges scaling its platform to meet the needs of a rapidly growing client base. The system struggled with:

Performance Issues: Slow response times, unresponsiveness, and frequent errors caused by timeouts and bugs.
Stability and Reliability: Weak system architecture unable to handle increasing workloads.
Security Risks: Initially designed for internal use, the platform lacked robust security features.
Data Processing Bottlenecks: Inefficient data layer operations hindered system scalability.

NowCerts sought a partner to overhaul its system infrastructure, improve functionality, and ensure 24/7 online availability.

Our Approach

We collaborated with NowCerts to analyze the existing platform, identify pain points, and implement a series of targeted improvements.

Key actions included:

Infrastructure Modernization:
- Enhanced system architecture by deploying web farms and additional servers to improve scalability and high availability.
- Built a high-availability system to ensure consistent performance and reliability.
Optimized Data Processing:
- Developed advanced data processing algorithms using MSSQL to enhance system efficiency.
- Designed and implemented ETL processes using SSIS to streamline data imports from external systems.
Custom Solutions and Reporting:
- Built a comprehensive reporting system using MS Reporting Services, enabling clients to gain actionable business insights.
- Developed custom solutions, including SQL server jobs, stored procedures, and SQL functions, to improve functionality and performance.
Strengthened Security:
- Addressed security gaps by enhancing system protections to align with industry best practices.

Impact Delivered

Improved System Performance: Achieved faster response times and greater stability through infrastructure upgrades.
24/7 Online Availability: Ensured uninterrupted access for users, enhancing the customer experience.
Enhanced Scalability: Built a system capable of handling a rapidly expanding client base without sacrificing performance.
Efficient Data Management: Streamlined data processing and reporting, providing clients with real-time insights into their operations.

Expertise and Scope

Deliverables: Upgraded system architecture, reporting system, custom SQL solutions, ETL processes
Technology Stack: .NET Framework, C#, Web Forms, WinForms, LINQ to SQL, Web Services, REST Services, Windows Services, JQuery, Bootstrap, MSSQL Server, SSRS, IIS

Maximizing Productivity and Profitability for MachineMax

May 21, 2024January 22, 2025 by Agnes

Client at a glance

Transforming Heavy Machinery Management with IoT and Predictive Analytics

MachineMax’s platform now sets a new standard for equipment management, maximizing machine utilization and profitability while reducing environmental impact. With a modernized codebase, enhanced user experience, and cutting-edge data visualization, MachineMax is positioned as a leader in leveraging IoT and ML to empower the construction and mining industries.

Challenge

MachineMax, a global leader in equipment management, aimed to enhance its MVP platform to meet evolving customer and investor expectations. The challenges included:

Codebase Modernization: Incrementally refactor legacy code while releasing new features to align with modern standards without disrupting functionality.
Feature Expansion: Extend the product’s capabilities with predictive analytics powered by Machine Learning (ML) to offer actionable insights.
User Experience (UX) Enhancements: Redesign the app’s user interface to improve engagement and accessibility.
Data Visualization: Represent predictive analytics and operational data clearly and intuitively on the front end.
User Engagement: Deliver weekly analytics email reports with detailed insights and key performance indicators.

Our Approach

We partnered with MachineMax to address their needs by modernizing their platform, enhancing UX, and leveraging advanced analytics for a seamless and engaging user experience.

Key actions included:

Codebase Refactoring:
- Stored new and refactored code in a dedicated Portal folder, isolating it from legacy code to ensure stability.
- Introduced a new Design Component system based on Material UI, customized for multi-theme support.
User Experience Redesign:
- Developed multistep forms for intuitive navigation and grouped data presentation.
- Centralized user actions under a main navigation bar, improving accessibility for tasks like filtering, searching, and downloading reports.
- Enhanced dashboards with sticky headers, advanced scrolling options, and predefined filters for data aggregation.
Advanced Data Visualization:
- Used D3.js to deliver profound visualizations for ML predictions, enabling users to explore all data segments effectively.
- Implemented general statistics using Chart.js, providing popular graph-based representations.
Custom Email Templates:
- Created visually rich, dynamic email templates with integrated data analytics graphs.
- Used tools like MJML, Handlebars, and Quickcharts.io to ensure compatibility with popular email clients, including Outlook.

Impact Delivered

Enhanced User Engagement: Delivered a redesigned UI with advanced tools for improved user satisfaction and efficiency.
Customizable Reporting: Provided users with detailed weekly analytics, fostering actionable insights and better decision-making.
Improved Scalability: Enabled smooth integration of new features without disrupting legacy functionality.
Optimized Data Visualization: Empowered users to interpret complex data easily through intuitive visualizations.
Reliable Communication: Created robust email templates, ensuring seamless delivery and compatibility across platforms.

Expertise and Scope

Deliverables: Custom UI component system, predictive analytics visualization, dynamic email templates, and modernized codebase.
Technology Stack: React.js, Redux, Go, Python, Google Cloud Platform, SQL, D3.js, Chart.js, MJML, Handlebars