Driving Success with Expert SAP Solutions

At Wiser Technology, we’ve seen firsthand how SAP technology can be a game-changer — not just for operations, but for the entire business. When done right, it brings clarity, speed, and intelligence to decisions that matter. That’s why we don’t just implement SAP solutions — we help our clients unlock their full potential.

As a Gold SAP Cloud Partner with a growing list of SAP Quality Awards, we work side by side with companies looking to integrate, optimize, or completely rethink their lines of business. From digital HR to business process automation, from legacy infrastructure to cloud migration — we’re in it for the long haul, ensuring every step moves the business forward.

Enabling HR Work Smarter — and People Feel It

HR transformation starts with a single question: How can we make work better for people in the entire organization? For us, SAP SuccessFactors is a big part of the answer. We help organizations digitize the entire employee journey—from recruitment through career development, to retirement—using SAP SuccessFactors HCM and AI-powered tools like Joule.

Our team has helped companies in eight countries go live with 35+ SuccessFactors Employee Central and Talent Modules. We master the tech inside out, but more importantly, we understand the HR processes and how to make it work for real teams at scale. Whether it’s a green-field implementation, migrating from legacy systems, or introducing tools like our own Lights.E-file for digital signatures, we help HR teams move faster and support people better.

Connecting Business Systems in the Cloud

Efficient integrations can be tough. Different systems, different data formats, and everything needed to work in real time. That’s where our expertise comes in. Using SAP Integration Suite, we connect SAP to SAP and non-SAP systems — cloud or on-premise — so the right transactional data ends up in the right place, every time.

We build custom connectors enhanced with integration flows, manage APIs, and handle the behind-the-scenes complexity so our clients don’t have to. Whether it’s connecting business partners, integrating OEM systems with S/4HANA Cloud, or troubleshooting in real time, we keep things running smoothly in the background.

Building Apps That Fit the Business — Not the Other Way Around

Off-the-shelf isn’t always enough. Sometimes, you need applications built around important processes, not the other way around. That’s why we created our S/4HANA Cloud Applications Factory. With SAP BTP, we design and build cloud-native business apps from the ground up.

From architecture to deployment, our team works with latest SAP technology and tools like CAP, Kyma, Cloud Foundry and SAP Fiori to create apps that are fast, secure, and easy to use. We use generative AI with SAP to accelerate development, and we tap into no-code platforms like AppGyver when speed and simplicity are key. Everything is built to scale — and designed to make life easier for the people using it.

Making Legacy Systems Future-Ready

Legacy code has a way of slowing businesses down. It’s familiar, but it often doesn’t play well in a cloud-first world. We help clients modernize legacy SAP customizations, whether that means refactoring and optimizing code for HANA, identifying and adjusting simplification items, or transforming and migrating master and transaction data to the cloud.

We take care of everything from code analysis to testing (unit, integration, and user acceptance), so that businesses can move to S/4HANA Cloud with confidence — and without losing the know-how that makes their systems unique.

Automating the Work That No One Should Have to Do

Let’s face it — a lot of business processes are still too human-operated. Too many steps require employee effort and the is still too much back-and-forth.

At Wiser, we leverage latest SAP technology that enables powerful business process automation through native workflows, robotic process automation, and intelligent technologies within SAP S/4HANA and SAP BTP. For our clients we can automate anything from simple task routing to complex, AI-driven processes across functions.

We work closely with teams to identify process bottleneck, then design and implement automations for an increased business agility. The result? Faster delivery, fewer errors, and people focused on the work that really matters.

Scaling Digital Commerce with Confidence

E-commerce is evolving fast — and customer expectations are higher than ever. We help digital businesses grow and adapt using SAP Commerce Cloud and SAP Composable Storefront. From cloud migration to performance tuning and hands-on support, we make sure our clients have the foundation they need to scale securely and effectively.

Trusted by SAP. Focused on You.

We’re proud to be an SAP Gold Partner, and even prouder of the teams behind our success. Our experts are SAP Certified, and our work been recognized with multiple SAP Quality Awards — but what matters most to us is what we help our clients achieve.

Ready to explore what SAP can really do for your business?

Let’s have a conversation. We’d be happy to show you what’s possible.

Reach out to us!

Digital Transformation for Coca Cola Istanbul

Client at a glance

since 2015BIST Sustainability Index
60 yearsEstablished in 1964
26 Plantsserving 10 countries

Empowering Coca-Cola Istanbul’s Digital-First Future

With 26 production plants across 10 countries, Coca-Cola Istanbul (CCI) produces and distributes beverages for 400 million consumers. In 2018, the company initiated a digital transformation to streamline operations and enhance its customer-focused capabilities. Our partnership with CCI enabled the successful delivery of foundational projects, positioning the company as a digital-first leader in the FMCG sector.

Challenge

Coca-Cola Istanbul (CCI), the sixth-largest bottler of Coca-Cola globally, embarked on an ambitious digital transformation journey to optimize processes, enhance customer experience, and streamline operations. With a sprawling legacy IT infrastructure and numerous vendor dependencies, the company established a new Digital Unit to spearhead these efforts.

CCI’s goals included delivering several large-scale internal projects such as Digital Customer Experience, Loyalty Management, and the high-priority NextGen CRM. However, the chosen eBest SFA solution, designed to automate sales processes, failed to meet their integration needs with existing ERP systems. Facing a tight deadline, CCI required a partner to co-lead the initiative, providing technical expertise, agile delivery, and operational alignment across all regions.

Our Approach

We partnered with CCI to co-lead their digital transformation and deliver critical projects under their Digital Unit. Our work focused on optimizing processes, accelerating delivery timelines, and enhancing visibility into program progress.

Key actions included:

  • Program Audit: Conducted a comprehensive evaluation of the program structure, goals, and progress, culminating in a detailed Management Improvements Report.
  • Team Restructuring: Introduced cross-functional squads and strengthened technical leadership, fostering greater collaboration and accountability.
  • Agile Practices: Improved requirements-gathering processes and implemented agile templates and procedures to standardize workflows.
  • Standardized Criteria: Established clear technical design standards and introduced Definition of Ready (DoR), Definition of Done (DoD), and acceptance criteria to align team deliverables.
  • Delivery Velocity: Implemented changes that quadrupled the velocity of delivery teams, enabling efficient monthly delivery cycles.

Impact Delivered

  • 4X Velocity Improvement: Accelerated delivery team performance, significantly boosting project timelines and efficiency.
  • Streamlined Delivery Cycles: Established monthly delivery cycles, enhancing progress visibility and improving management oversight.
  • Enhanced Program Goals: Improved team planning and commitment, aligning all efforts with the strategic objectives of the digital transformation initiative.

MS Teams Voice API BOTs Integration for Technology Service LLC

Client at a glance

25 yearsOf experience
10 yearsIn business

Revolutionizing Customer Support with AI-Powered BOTs

Through innovative BOT development and seamless integration with Microsoft Teams, we empowered Technology Services to automate routine tasks, enhance responsiveness, and deliver exceptional customer experiences. This collaboration positions the client to lead in customer support excellence, leveraging cutting-edge tools to meet evolving business needs.

Challenge

Technology Services, a trusted Microsoft partner, sought to optimize their internal customer support processes. The aim was to:

  • Automate repetitive tasks to enhance efficiency and responsiveness.
  • Reduce agent handling time by streamlining customer identification and verification.
  • Improve customer experience with real-time insights and advanced automation tools

However, integrating Microsoft Teams’ real-time audio and video data streams with tools like LUIS (Language Understanding Intelligent Service) presented compatibility challenges. A solution was needed to overcome these limitations and create a seamless process for automating and enhancing customer interactions.

Our Approach

We developed and delivered two innovative BOT solutions, leveraging Microsoft Teams and cutting-edge technology to transform customer support workflows.

Key actions included:

  1. Interactive Voice Response (IVR) BOT:
    • Caller Identification: Enabled the BOT to intercept incoming calls, identify callers, and display their information to the customer service representative.
    • Call Redirection: Designed the BOT to redirect calls to the appropriate IT department, reducing agent handling time and improving efficiency.
    • Scalability: Future-proofed the BOT to work with attached phone numbers once Microsoft supports this functionality.
  2. Real-Time Call Assistance BOT:
    • Keyword Detection: Enabled the BOT to join Microsoft Teams calls, listen for predefined keywords, and display relevant information in real time.
    • Sentiment Analysis: Incorporated sentiment detection to flag negative customer interactions, notifying supervisors with options to join the call or chat with the representative.
    • Speech-to-Text Transcription: Transcribed conversations, collected participant details, and sent transcripts to attendees via email.
    • Face Analysis: Added the ability to analyze customer facial expressions during video calls, providing insights to enhance engagement and satisfaction.

Impact Delivered

  • Faster Identification: Reduced the time required for customer identification, streamlining the initial interaction.
  • Improved Responsiveness: Enabled customer service representatives to access relevant information in real time, enhancing efficiency.
  • Enhanced Customer Experience: Delivered tools that provide live insights and proactive support, creating a more engaging and satisfying user experience.

Expertise and Scope

  • Tech Stack: .NET Framework, C#, Azure, Azure Web Services, Azure Bot Framework, Microsoft Graph API, Microsoft Teams, Microsoft Skype SDK
  • Deliverables: IVR BOT, Teams Call Assistance BOT with advanced functionalities
  • Team: Cross-functional development and implementation teamWeb Sockets

Transparent Donations for Disaster Areas

Client at a glance

10+International NGOs and social enterprises
100,000+Blockchain transactions
20+Countries

Revolutionizing Aid Funding with Blockchain Transparency

Aidonic’s platform is transforming the way aid is delivered, enabling NGOs and social enterprises to rebuild trust and maximize their impact. By combining innovative blockchain technology with user-centered design, Wiser helped Aidonic create a platform that connects donors directly to beneficiaries, ensuring every contribution counts.

Challenge

Traditional aid funding often suffers from poor governance, lack of transparency, and limited accountability, eroding trust among donors and beneficiaries. Aidonic, an early-stage startup, sought to revolutionize this process by creating a blockchain-based platform that would:

  • Prohibit NGOs from accessing fiat money directly.
  • Ensure complete transparency and traceability of donations.
  • Facilitate collaboration between financial organizations to maximize resource efficiency and accountability.

Additionally, as a startup seeking to attract investors, Aidonic faced strict time constraints to develop a compelling product concept and design.

Our Approach

To help Aidonic achieve its vision, we provided consulting and development services focused on designing a user-centric blockchain platform to ensure transparency and trust in aid funding.

Key actions included:

  1. Concept Development: Collaborated with Aidonic to refine the product vision and define the design concept for a peer-to-peer donation ecosystem.
  2. UX Design:
    • Developed high-fidelity wireframes for a web-based platform.
    • Defined the roles of platform actors, including donors, NGOs, beneficiaries, and retailers.
    • Designed workflows for fund donation, transfer, and management processes, including contingencies for both successful and unsuccessful campaigns.
    • Created an interactive prototype to visualize user journeys and communication paths.
  3. UI Design:
    • Designed all visual components, including a comprehensive UI visual guideline.
    • Delivered desktop screens showcasing the platform’s functionality and user interface.

Solution Delivered

The Aidonic Platform is a blockchain-based communication channel that facilitates real-time tracking of funds, ensuring donors can monitor cash flow until aid reaches beneficiaries. Key features include:

  • Token-Based Ecosystem: Securely connects global donations directly to those in need via micro-transactions.
  • Transparency and Traceability: Tracks all transactions in real-time, enhancing trust and accountability.
  • Zero-Fee Micro-Transactions: Maximizes the value of donations by minimizing overhead costs.

Impact Achieved

  • Complete Transparency: Delivered a platform that ensures traceability of funds, building trust among donors, NGOs, and beneficiaries.
  • Operational Efficiency: Streamlined donation processes with zero-fee micro-transactions, reducing overhead and improving resource utilization.
  • Enhanced Accountability: Enabled direct interaction between donors and beneficiaries, fostering a more responsive and impactful aid process.

Expertise and Scope

  • Deliverables: UX/UI design, high-fidelity wireframes, interactive prototype, visual guideline, desktop screens.
  • Technology Stack: Sketch, InVision, Adobe Xd

Insurance Agency Management System for NowCerts

Client at a glance

14 yearsof operation
1,500+Insurance agencies globally use NowCerts
over 25%Year-over-year growth

Transforming Insurance Management with Scalable and Reliable Solutions

Through infrastructure modernization, advanced data processing, and custom solutions, NowCerts’ Insurance Agency Management System is now equipped to handle a growing client base with improved stability, performance, and security. Our partnership empowered NowCerts to exceed customer expectations and deliver a seamless user experience in the competitive insurance industry.

Challenge

NowCerts, a leading provider of an Insurance Agency Management System (AMS), faced challenges scaling its platform to meet the needs of a rapidly growing client base. The system struggled with:

  • Performance Issues: Slow response times, unresponsiveness, and frequent errors caused by timeouts and bugs.
  • Stability and Reliability: Weak system architecture unable to handle increasing workloads.
  • Security Risks: Initially designed for internal use, the platform lacked robust security features.
  • Data Processing Bottlenecks: Inefficient data layer operations hindered system scalability.

NowCerts sought a partner to overhaul its system infrastructure, improve functionality, and ensure 24/7 online availability.

Our Approach

We collaborated with NowCerts to analyze the existing platform, identify pain points, and implement a series of targeted improvements.

Key actions included:

  1. Infrastructure Modernization:
    • Enhanced system architecture by deploying web farms and additional servers to improve scalability and high availability.
    • Built a high-availability system to ensure consistent performance and reliability.
  2. Optimized Data Processing:
    • Developed advanced data processing algorithms using MSSQL to enhance system efficiency.
    • Designed and implemented ETL processes using SSIS to streamline data imports from external systems.
  3. Custom Solutions and Reporting:
    • Built a comprehensive reporting system using MS Reporting Services, enabling clients to gain actionable business insights.
    • Developed custom solutions, including SQL server jobs, stored procedures, and SQL functions, to improve functionality and performance.
  4. Strengthened Security:
    • Addressed security gaps by enhancing system protections to align with industry best practices.

Impact Delivered

  • Improved System Performance: Achieved faster response times and greater stability through infrastructure upgrades.
  • 24/7 Online Availability: Ensured uninterrupted access for users, enhancing the customer experience.
  • Enhanced Scalability: Built a system capable of handling a rapidly expanding client base without sacrificing performance.
  • Efficient Data Management: Streamlined data processing and reporting, providing clients with real-time insights into their operations.

Expertise and Scope

  • Deliverables: Upgraded system architecture, reporting system, custom SQL solutions, ETL processes
  • Technology Stack: .NET Framework, C#, Web Forms, WinForms, LINQ to SQL, Web Services, REST Services, Windows Services, JQuery, Bootstrap, MSSQL Server, SSRS, IIS

Maximizing Productivity and Profitability for MachineMax

Client at a glance

90% +Accuracy in predicting machine needs
100,000+Machine hours tracked annually

Transforming Heavy Machinery Management with IoT and Predictive Analytics

MachineMax’s platform now sets a new standard for equipment management, maximizing machine utilization and profitability while reducing environmental impact. With a modernized codebase, enhanced user experience, and cutting-edge data visualization, MachineMax is positioned as a leader in leveraging IoT and ML to empower the construction and mining industries.

Challenge

MachineMax, a global leader in equipment management, aimed to enhance its MVP platform to meet evolving customer and investor expectations. The challenges included:

  • Codebase Modernization: Incrementally refactor legacy code while releasing new features to align with modern standards without disrupting functionality.
  • Feature Expansion: Extend the product’s capabilities with predictive analytics powered by Machine Learning (ML) to offer actionable insights.
  • User Experience (UX) Enhancements: Redesign the app’s user interface to improve engagement and accessibility.
  • Data Visualization: Represent predictive analytics and operational data clearly and intuitively on the front end.
  • User Engagement: Deliver weekly analytics email reports with detailed insights and key performance indicators.

Our Approach

We partnered with MachineMax to address their needs by modernizing their platform, enhancing UX, and leveraging advanced analytics for a seamless and engaging user experience.

Key actions included:

  1. Codebase Refactoring:
    • Stored new and refactored code in a dedicated Portal folder, isolating it from legacy code to ensure stability.
    • Introduced a new Design Component system based on Material UI, customized for multi-theme support.
  2. User Experience Redesign:
    • Developed multistep forms for intuitive navigation and grouped data presentation.
    • Centralized user actions under a main navigation bar, improving accessibility for tasks like filtering, searching, and downloading reports.
    • Enhanced dashboards with sticky headers, advanced scrolling options, and predefined filters for data aggregation.
  3. Advanced Data Visualization:
    • Used D3.js to deliver profound visualizations for ML predictions, enabling users to explore all data segments effectively.
    • Implemented general statistics using Chart.js, providing popular graph-based representations.
  4. Custom Email Templates:
    • Created visually rich, dynamic email templates with integrated data analytics graphs.
    • Used tools like MJML, Handlebars, and Quickcharts.io to ensure compatibility with popular email clients, including Outlook.

Impact Delivered

  • Enhanced User Engagement: Delivered a redesigned UI with advanced tools for improved user satisfaction and efficiency.
  • Customizable Reporting: Provided users with detailed weekly analytics, fostering actionable insights and better decision-making.
  • Improved Scalability: Enabled smooth integration of new features without disrupting legacy functionality.
  • Optimized Data Visualization: Empowered users to interpret complex data easily through intuitive visualizations.
  • Reliable Communication: Created robust email templates, ensuring seamless delivery and compatibility across platforms.

Expertise and Scope

  • Deliverables: Custom UI component system, predictive analytics visualization, dynamic email templates, and modernized codebase.
  • Technology Stack: React.js, Redux, Go, Python, Google Cloud Platform, SQL, D3.js, Chart.js, MJML, Handlebars