Agnes - Wiser

Wiser Receives BSE Award for Largest Capital Raise on the Main Market in 2024

January 15, 2025January 15, 2025 by Agnes

In Brief:

€22.6M capital raised in 2024, and #3 most traded stock on the Bulgarian Stock Exchange (BSE)
281% increase in the number of shareholders and 27% share price rise
€43M market cap with 187% year-over-year capital appreciation (CAP)

Sofia, Bulgaria, January 15th, 2025 – Wiser Technology (BSE: WISR*) has been recognized at the 24th annual Bulgarian Stock Exchange awards with the distinction of “Issuer that raised the highest amount of capital on the Main Market of BSE”. The honor was presented by Ms. Radoslava Maslarska, Chairperson of the Bulgarian Association of Licensed Investment Intermediaries (BALII), and accepted by Mr. Kosta Jordanov, CEO of Wiser Technology.

Radoslava Maslarska, Chairperson of the Bulgarian Association of Licensed Investment Intermediaries, Kosta Yordanov, CEO of Wiser Technology

“I want to thank our investors for their trust and confidence in Wiser Technology. Their support has been instrumental in helping us achieve these milestones and positioning us to drive our international expansion,” said Kosta Jordanov, CEO of Wiser Technology. “We greatly appreciate the Bulgarian Stock Exchange for playing a key role in our journey, providing the platform that connected us with diverse investors and secured the funding needed to realize our ambitious plans,” Jordanov added.

Over the course of 2024, Wiser Technology raised €22.6M, fueling a 281% increase in its shareholder base and driving its share price up by 27%. By year-end, the company had become the third most traded stock on the BSE, while its free float reached 48%. The company reached €43M market cap, reflecting a 187% year-over-year capital appreciation – solidifying its foundation for sustainable, long-term growth.

During the year, Wiser Technology also joined BGBX40, BGTR30, and the Premium Segment of the Bulgarian Stock Exchange – becoming just the tenth company in this exclusive tier. These achievements underscore how a locally founded IT services company can access substantial funding from the domestic capital market, expand its shareholder base, and compete internationally.

Looking ahead to 2025, Wiser Technology is in a strong position to advance its international expansion, finalize its post-M&A integration efforts, and invest in new growth initiatives reinforcing its market-leading position and delivering lasting value for shareholders.

*As of 06 January 2025, the BSE code (mnemonic) for the issue of shares was modified from BNR to WISR.

Wiser Technology’s Revenues Quadrupled in Q3 2024 YoY

November 29, 2024November 30, 2024 by Agnes

In brief

310% YoY revenue increase
28% gross margin and 6% EBITDA margin
Q3 Earnings Call planned for 10.30 a.m. EET on December 5th, 2024

Sofia, Bulgaria, November 29, 2024 – The consolidated revenues for the third quarter (July-September) of 2024 of Bianor Holding AD (BSE: BNR), operating under the brand Wiser Technology, grow 310% year-over-year to €7.4M from €1.8M during the same period of 2023. Wiser Technology reports a financial result before interest, taxes, and depreciation of close to €0.5M for the third quarter of 2024, or an EBITDA margin of 6%.

“In Q3, we began the integration of all Wiser companies under a unified organization and brand and made very significant progress while also finalizing the M&A transaction with Badin Soft,” said Kosta Jordanov, CEO of Wiser Technology. “Fuelled by M&A activity, our revenues continue to grow rapidly, and our client base continues to diversify. At 28%, our gross margins are at the level of global IT service leaders’ margins, and despite the integration overhead, in Q3, we achieved some partial EBITDA margin recovery as we shift focus from M&A back to operations. We expect to see more consistent EBITDA margin improvement in the second half of next year when we approach the final phase of the integration project. Meanwhile, we continue to make aggressive investments in organic growth, examples of which are the recent establishment of an office in Frankfurt and the appointment of Johan Bihl, former Strategic Sales Director at DXC, Wipro, and Capgemini, to head our operations in the Nordics,” added Jordanov.

Wiser Technology’s shares trade on the Premium segment of the Bulgarian Stock Exchange under the ticker BNR. The company recently completed a €12.3M capital increase from the public markets. Subject to approval by the General Assembly, the management plans a capital increase of 160,000 shares to distribute among all team members, fostering a culture of ownership and collaboration, key prerequisites for the company’s continued growth and success.

Wiser Technology’s Q3 Earnings Call will take place at 10.30 a.m. EET on December 5th, 2024. The meeting will be online and open to all analysts, investors, media, and the public upon registration.

Bringing Innovation and Superior CX for Abu Dhabi Commercial Bank

November 21, 2024January 22, 2025 by Agnes

Client at a glance

Accelerating Digital Transformation with Mobile-First Innovation

As part of its five-year strategic roadmap, ADCB is committed to delivering world-class customer experiences through comprehensive digitization initiatives. By leveraging our expertise in user experience design and emerging technologies, ADCB is now positioned to drive innovation and strengthen its leadership in the region’s financial sector.

Challenge

Abu Dhabi Commercial Bank (ADCB), one of the UAE’s leading financial institutions, embarked on an ambitious digital transformation journey to reshape its customer experience. The goal was to create a unified, paperless process for all individual private customer interactions, covering every phase of the journey—from onboarding and KYC to ongoing customer engagement. ADCB aimed to make every interaction digital, seamless, and compliant, while evaluating alternatives to their existing development tools to enable faster, cost-effective innovation.

Our Approach

To support ADCB’s vision, we developed a Proof of Concept (POC) using Flutter and Open Bank APIs. The POC demonstrated Flutter’s potential as a platform for rapid prototyping and cross-platform development, providing a rich, customer-focused experience. Key features of our solution included:

Mobile Applications: Fully functional iOS and Android apps with a focus on superior UI and CX.
Enhanced Customer Journeys: Designed flows for personal finance applications and upgrades to Excellency membership.
Technology Validation: Showcased Flutter’s advantages, including:
- Near-native app performance.
- Ease of creating complex UI animations.
- A shared UI and business logic across platforms.
- Reduced development time with ready-to-use widgets.

Our solution not only redefined customer interactions but also helped ADCB evaluate Flutter as a strategic platform for future mobile banking projects.

Impact Delivered

Superior User Experience: Delivered mobile apps with a fresh, intuitive design that enhanced customer satisfaction.
Accelerated Prototyping: Enabled faster time-to-market with streamlined development workflows.
Cost Efficiency: Demonstrated significant cost savings through reusable code and a unified development approach.
Future-Ready Technology: Provided ADCB with a scalable solution and insights to inform their mobile banking strategy.

Expertise and Scope

Tech Stack: Flutter, Open Bank APIs
Focus Areas: Cross-platform mobile app development, rapid prototyping, digital customer journey optimization

NLP for Superior User Interaction

November 12, 2024January 22, 2025 by Agnes

Client at a glance

Advancing User Experience with AI-Powered Insights

Quantive (formerly Gtmhub) is a leading provider of strategy execution software and services, built on the Objectives and Key Results (OKRs) methodology. Their platform helps organizations achieve alignment, enhance visibility, and foster a results-driven culture. Quantive’s platform now offers an enhanced user experience powered by real-time semantic suggestions and predictive analytics. By combining cutting-edge NLP technologies with scalable infrastructure, we empowered Quantive to deliver smarter, faster, and more intuitive interactions that drive customer success.

Challenge

As digitalization drives innovation at unprecedented speeds, Quantive faced the challenge of optimizing its product to offer personalized and seamless user experiences. Specifically, they sought to:

Deliver customized recommendations for OKR creation and management, alleviating the complexity of self-service workflows.
Streamline navigation to Insights, ensuring users could quickly access the most relevant information.
Boost customer satisfaction by automating form fill-ins and improving usability.

Our Approach

To address these needs, we collaborated with Quantive to deliver a data-driven solution that leverages advanced machine learning and natural language processing (NLP) technologies.

Key actions included:

Data Infrastructure:
- Developed a PostgreSQL database connected to an automated pipeline in Azure Cloud.
- Integrated Azure Data Lake and Data Factory for sourcing data from MongoDB, later orchestrated through Azure Synapse for scalability.
NLP Integration:
- Built an LSTM-based neural network using TensorFlow for automatic form fill-ins.
- Deployed a pre-trained Transformer model to generate real-time semantic recommendations for Insights, integrated via gRPC microservices fetching data from a Kafka stream.
Operationalization of ML Pipelines:
- Automated data science workflows using MLflow, Jenkins, and SonarQube for model training, testing, and deployment.
- Set up Grafana dashboards to monitor real-time service accuracy and performance, ensuring ongoing reliability.

Impact Delivered

Precision in Automation: Achieved over 95% accuracy in automatic entity recognition and form completion.
Enhanced Engagement: Significantly boosted customer engagement by providing timely, relevant recommendations.
Increased Usability: Improved adoption of OKRs and Insights features by streamlining workflows and enhancing user satisfaction.
Performance Excellence: Delivered a model service with a mean response time of 150 milliseconds per request, seamlessly handling thousands of customer interactions daily.

Expertise and Scope

Deliverables: NLP-based recommendation system, automated data pipelines, monitoring dashboards
Technology Stack: Python, TensorFlow, Keras, MLflow, Docker, Jenkins, SonarQube, Azure Data Lake, Azure Data Factory, Azure Synapse, PostgreSQL

Preparing a Tech Platform to Scale Goodlord Operations

October 12, 2024January 22, 2025 by Agnes

Client at a Glance

Empowering Goodlord to Scale with Confidence

Goodlord is a UK-based software service provider offering innovative solutions for landlords, agents, and tenants. The company specializes in simplifying and digitizing the rental process, including:

Preparation and maintenance of rental documentation, such as electronic forms and contracts.
Facilitating utility services like gas, electricity, and water connections.
Streamlining workflows with electronic signatures, invoices, and automated notifications for contract extensions and terminations.

Goodlord’s platform supports seamless online payments and provides a fully digital experience for all parties involved in the rental process.

Through a modernized architecture, enhanced processes, and seamless integration of remote teams, Goodlord is now equipped to handle rapid growth and deliver exceptional service experiences. By enabling scalability and adaptability, we helped Goodlord strengthen its leadership in the property management software market.

Challenges

Goodlord faced a critical need to modernize its web-based platform by:

Migrating legacy functional PHP code to a more scalable and maintainable architecture using Symfony.
Implementing new features, improving performance, and integrating tests to ensure quality.
Collaborating with external remote engineers for the first time—an ambitious step for a company with an established onsite-only work culture in London.

Goodlord sought experienced software developers who could not only integrate into their in-house processes but also propose innovative solutions to address support issues and optimize the platform. This was a high-stakes endeavor, requiring seamless collaboration and effective communication between distributed teams.

Our Approach

To help Goodlord achieve its goals, we began with an in-depth analysis of the platform’s existing architecture. By engaging with onsite engineers, support teams, and product managers, we gained a comprehensive understanding of the business objectives and technical challenges.

Key actions included:

Modernizing the Architecture: Migrated legacy functional PHP code to object-oriented programming (OOP) modules using Symfony, enabling greater scalability, maintainability, and faster implementation of new features.
Optimizing the Database: Reorganized the MySQL database structure to enhance performance and efficiency.
Improving the User Interface: Transitioned the platform’s web interface to React components, delivering a faster and more intuitive user experience.
Enhancing Quality Assurance: Integrated comprehensive unit and end-to-end tests to simulate various loads, prevent defects, and ensure stability.
Data Integration Support: Developed ETL processes using SSIS to seamlessly import end-customer data from various systems into Goodlord’s platform.

Impact Delivered

Scalable Architecture: Introduced a Symfony- and Scala-based architecture that supports future platform growth.
Improved Database Performance: Optimized the MySQL database for enhanced reliability and speed.
Elevated User Experience: Delivered a modern web interface with React components, improving performance and engagement.
Robust Quality Assurance: Achieved comprehensive test coverage, ensuring defect prevention and stability.
Successful Remote Integration: Enabled effective collaboration with external remote engineers, establishing a new operational model for Goodlord.

Expertise and Scope

Technology Stack: Symfony, Scala, React, MySQL, Concourse, Travis, AWS
Focus Areas: Software migration, multi-tech collaboration, performance optimization, data integration

Unlocking Customer Insights for Kaufland

October 8, 2024January 22, 2025 by Agnes

Client at a glance

Redefining Retail Excellence with Data-Driven Insights

Operating over 1,500 stores and warehouses across eight countries, Kaufland is a leader in the FMCG sector, with an online marketplace in Germany complementing its expansive physical presence. By leveraging advanced analytics and predictive modeling, Kaufland has transformed its approach to customer engagement, ensuring it remains a trusted choice in the highly competitive retail market.

Challenge

Kaufland, a leading international retailer in the fast-moving consumer goods (FMCG) sector, sought to gain deeper insights into their customers’ preferences, habits, and sentiments to optimize satisfaction and deliver tailored products and services. Without a comprehensive understanding of their customer base, they risked falling short of expectations, leading to dissatisfaction and inefficient use of resources. To stay ahead in a highly competitive market, Kaufland needed a solution to unlock actionable customer insights and improve their strategic decision-making.

Our Approach

To address Kaufland’s challenges, we deployed advanced analytics and customer segmentation techniques, enabling a more granular understanding of their customer base and market dynamics.

Key actions included:

Customer Segmentation: Utilized methods such as K-means clustering, DBSCAN, Regression Analysis, ANOVA, and PCA to segment the customer base by attributes and preferences, revealing distinct behavioral patterns.
Predictive Modeling: Developed predictive models using XGBoost and Random Forests to forecast customer behavior, recommend personalized actions, and optimize marketing strategies.
Loyalty Programs: Designed tailored loyalty programs to enhance customer retention and engagement, driven by insights into specific customer segments.
KPI Tracking: Established robust systems for monitoring and analyzing key performance indicators, ensuring transparency and data-driven decision-making.

Impact Delivered

Enhanced Customer Understanding: Delivered actionable insights into customer segments and behaviors, enabling more targeted and effective marketing campaigns.
Improved Retention: Tailored loyalty programs significantly boosted customer engagement and retention rates.
Data-Driven Decisions: Built a foundation for strategic decision-making through transparent KPI tracking and performance evaluation.
Optimized Resources: Enabled more efficient allocation of resources by aligning products and services with customer needs.

Digital Transformation for Coca Cola Istanbul

September 24, 2024January 22, 2025 by Agnes

Client at a glance

Empowering Coca-Cola Istanbul’s Digital-First Future

With 26 production plants across 10 countries, Coca-Cola Istanbul (CCI) produces and distributes beverages for 400 million consumers. In 2018, the company initiated a digital transformation to streamline operations and enhance its customer-focused capabilities. Our partnership with CCI enabled the successful delivery of foundational projects, positioning the company as a digital-first leader in the FMCG sector.

Challenge

Coca-Cola Istanbul (CCI), the sixth-largest bottler of Coca-Cola globally, embarked on an ambitious digital transformation journey to optimize processes, enhance customer experience, and streamline operations. With a sprawling legacy IT infrastructure and numerous vendor dependencies, the company established a new Digital Unit to spearhead these efforts.

CCI’s goals included delivering several large-scale internal projects such as Digital Customer Experience, Loyalty Management, and the high-priority NextGen CRM. However, the chosen eBest SFA solution, designed to automate sales processes, failed to meet their integration needs with existing ERP systems. Facing a tight deadline, CCI required a partner to co-lead the initiative, providing technical expertise, agile delivery, and operational alignment across all regions.

Our Approach

We partnered with CCI to co-lead their digital transformation and deliver critical projects under their Digital Unit. Our work focused on optimizing processes, accelerating delivery timelines, and enhancing visibility into program progress.

Key actions included:

Program Audit: Conducted a comprehensive evaluation of the program structure, goals, and progress, culminating in a detailed Management Improvements Report.
Team Restructuring: Introduced cross-functional squads and strengthened technical leadership, fostering greater collaboration and accountability.
Agile Practices: Improved requirements-gathering processes and implemented agile templates and procedures to standardize workflows.
Standardized Criteria: Established clear technical design standards and introduced Definition of Ready (DoR), Definition of Done (DoD), and acceptance criteria to align team deliverables.
Delivery Velocity: Implemented changes that quadrupled the velocity of delivery teams, enabling efficient monthly delivery cycles.

Impact Delivered

4X Velocity Improvement: Accelerated delivery team performance, significantly boosting project timelines and efficiency.
Streamlined Delivery Cycles: Established monthly delivery cycles, enhancing progress visibility and improving management oversight.
Enhanced Program Goals: Improved team planning and commitment, aligning all efforts with the strategic objectives of the digital transformation initiative.

Enterprise Transformation with Advanced Software Solutions for BOSCH

September 20, 2024January 22, 2025 by Agnes

Client at a Glance

Pioneering Digital Transformation for a Global Leader

By leveraging Wiser’s expertise, Bosch accelerated its digital transformation, fostering innovation across its key business units. This collaboration empowered Bosch to stay ahead of the competition, harness emerging technologies, and maintain its position as a global industrial leader.

Challenge

As a global leader in industrial engineering, Bosch faced the dual challenge of transforming into a digital-first organization to meet evolving consumer demands while staying competitive against industrial giants from the US and Asia. At the same time, Bosch sought to leverage its vast data assets to explore emerging AI/ML technologies. To maintain its leadership position, Bosch needed external expertise to complement its in-house engineering teams and accelerate innovation across multiple domains.

Our Approach

Since 2021, Wiser has partnered with Bosch Digital (formerly Bosch.IO), the IT subsidiary of the Bosch Group, to support its transformation journey. Collaborating closely with Bosch’s engineering teams, Wiser contributed talent and expertise across a range of cutting-edge projects, including:

Manufacturing at Scale: Developed digital tools using Java and Angular to optimize industrial manufacturing processes.
AI/ML Research: Conducted research and Proof-of-Concept (PoC) projects involving knowledge graphs to enhance data insights and decision-making.
Mobile Development: Built Android applications to support Bosch’s digital ecosystem.
Anti-Counterfeit Solutions: Delivered digital solutions to secure physical goods against counterfeit risks.
Cloud Application Development: Implemented an open-source cloud stack for scalable application development.

Our teams worked in a hybrid collaboration model, combining remote and onsite work at Bosch and Wiser offices. Depending on project needs, Wiser’s specialists traveled to Stuttgart or other Bosch locations for workshops, technical conferences, and strategy sessions.

Impact Delivered

Enhanced Manufacturing Efficiency: Improved manufacturing at scale with digital tools, driving operational excellence.
Innovation with AI/ML: Delivered PoC projects using advanced AI/ML techniques, positioning Bosch for future technological leadership.
Optimized Customer Experience: Digitized customer-facing applications, enriching user engagement and satisfaction.
Scalable Development Solutions: Provided Bosch with robust cloud-based tools to enable seamless application development.

Expertise and Scope

Tech Stack: Java, Python, PHP, DevOps tools, Angular
Focus Areas: Manufacturing optimization, AI/ML research, Android app development, digital anti-counterfeit solutions

IoT-Connected App for Dams Monitoring

September 16, 2024January 13, 2025 by Agnes

Client at a glance

Revolutionizing Infrastructure Monitoring with IoT Solutions

By delivering a robust and scalable IoT platform, Wiser empowered Sentra Systems to transform dam monitoring for their enterprise customer. The solution not only enhanced real-time situational awareness but also ensured infrastructure safety, supporting proactive decision-making and contributing to sustainable resource management.

Challenge

Sentra Systems, a leader in IoT solutions, aimed to develop a state-of-the-art monitoring system to replace a legacy platform used for dam and reservoir oversight. Their enterprise customer required a scalable, user-friendly solution capable of 24/7 on-site monitoring and seamless data analysis to address critical risks like flooding and drought. Additionally, the new system had to support future use cases, such as municipal water supply and smart city applications.

Our Approach

Partnering with Sentra Systems, we developed a robust IoT-connected application tailored to their customer’s needs.

Key actions included:

Discovery Phase:
- Defined the project scope and business needs, ensuring a clear understanding of challenges and unique requirements.
- Created an all-in-one repository of requirements and success criteria to guide development.
- Selected the optimal technologies and designed the system architecture for scalability and long-term viability.
Feature Development:
- Introduced a modern user interface with live data feeds, photo capturing capabilities, and 3D visualization for over 100 sites with 2,000+ sensors.
- Developed customizable dashboards for sensor data, offering users flexibility in monitoring and reporting.
- Designed live alert systems for extreme events, such as high water levels and risks of overflow or drought.
Collaborative Execution:
- Worked closely with Sentra’s engineering team, incorporating feedback through mini-demos after each development phase.
- Connected the front-end and back-end in December 2020, enabling seamless data flow and real-time monitoring.

Impact Delivered

Scalable Monitoring System: Monitors 100+ sites with over 2,000 sensors, analyzing 28,000+ data points per minute.
Enhanced User Experience: Delivered a mobile-friendly, user-centric interface tailored for infrastructure technicians on the go.
Improved Risk Management: Enabled live alerts for extreme events, helping authorities anticipate and respond to floods, droughts, and other risks.
Future-Ready Solution: Designed with potential applications for parking lot monitoring and municipal water supply management.

Expertise and Scope

Deliverables: IoT-connected app with real-time monitoring, customizable dashboards, and 3D visualization
Technology Stack: Vue.js, Python (Django), HTML (Jinja), jQuery, CSS3 (Bootstrap, Bootstrap Vue), Highcharts.js, Docker, Jenkins, Git (GitLab, Git Flow), Linux, MQTT, MySQL, Mosquito, Web Sockets

MS Teams Voice API BOTs Integration for Technology Service LLC

September 6, 2024January 22, 2025 by Agnes

Client at a glance

Revolutionizing Infrastructure Monitoring with IoT Solutions

Challenge

Our Approach

Partnering with Sentra Systems, we developed a robust IoT-connected application tailored to their customer’s needs.

Key actions included:

Discovery Phase:
- Defined the project scope and business needs, ensuring a clear understanding of challenges and unique requirements.
- Created an all-in-one repository of requirements and success criteria to guide development.
- Selected the optimal technologies and designed the system architecture for scalability and long-term viability.
Feature Development:
- Introduced a modern user interface with live data feeds, photo capturing capabilities, and 3D visualization for over 100 sites with 2,000+ sensors.
- Developed customizable dashboards for sensor data, offering users flexibility in monitoring and reporting.
- Designed live alert systems for extreme events, such as high water levels and risks of overflow or drought.
Collaborative Execution:
- Worked closely with Sentra’s engineering team, incorporating feedback through mini-demos after each development phase.
- Connected the front-end and back-end in December 2020, enabling seamless data flow and real-time monitoring.

Impact Delivered

Scalable Monitoring System: Monitors 100+ sites with over 2,000 sensors, analyzing 28,000+ data points per minute.
Enhanced User Experience: Delivered a mobile-friendly, user-centric interface tailored for infrastructure technicians on the go.
Improved Risk Management: Enabled live alerts for extreme events, helping authorities anticipate and respond to floods, droughts, and other risks.
Future-Ready Solution: Designed with potential applications for parking lot monitoring and municipal water supply management.

Expertise and Scope

Deliverables: IoT-connected app with real-time monitoring, customizable dashboards, and 3D visualization
Technology Stack: Vue.js, Python (Django), HTML (Jinja), jQuery, CSS3 (Bootstrap, Bootstrap Vue), Highcharts.js, Docker, Jenkins, Git (GitLab, Git Flow), Linux, MQTT, MySQL, Mosquito, Web Sockets